Certified Safe Patient Handling Professionals™ (CSPHP) Privacy Policy

This Privacy Policy discloses the privacy practices for www.csphp.org and applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how it is used, and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Acknowledgement of CSPHP’s Privacy Policy
By using the CSPHP website, you consent to the data practices described herein. The use of any information collected is only for the purpose of CSPHP’s operations and provision of services. Please contact us at info@csphp.org with any questions or concerns regarding this policy.

Voluntary Collection of Your Personal Information
CSPHP collects personally identifiable information, including but not limited to, your name, email address, home or work address, telephone number, date of birth, employer, job title and credentials, education, username and password. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell, rent or lease this information.

We will collect personal information when you request us to contact you via mail, email, or telephone to provide information, updates, or promotions about our services. CSPHP also collects anonymous demographic information that is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

CSPHP uses the personal information you are asked to provide (including whether its provision is mandatory or not) to facilitate your access, purchase, use, and/or participation in our service offerings, updates and extensions to our services.

Users sometimes have the option to purchase CSPHP services via online ordering. To purchase our services, you must provide contact information (including name and address) and financial information (such as a credit card number and expiration date) on the order form. This information is used for billing purposes and to record your orders. Financial information is used only to bill for any CSPHP services that have been rendered.

If you choose not to provide us with your personal information, you may not be able to enjoy certain components of our services.

Use of Your Personal Information
CSPHP may use your personally identifiable information to:

• Effectively operate the CSPHP website.
• Provide information for and ensure fulfillment of requested services/member benefits.
• Contact you to conduct research surveys.
• Prepare invoices and process payments.
• Inform you of additional products or services available from CSPHP.
• Facilitate and track attendance/participation for CSPHP educational programs (both in person and virtual).
• Respond to communications from you.
• Tailor services specific to your needs, and to help manage our relationship with you.
• Fulfill our obligations/enforce our rights arising from any contract entered between you and us.
• Perform any other legitimate purpose reasonably consistent with you.

Unless you ask us not to, we may contact you via email in the future to tell you about important association information, upcoming educational events, membership and/or certification renewal information, updates, or changes to this Privacy Policy.

CSPHP keeps track of the pages our customers visit within our website to determine which services are the most popular. Data may be used to deliver customized content and advertising within our website to customers whose behavior indicates they are interested in a particular subject area.

Third Party Vendors
CSPHP may use third party vendors to provide: administrative/operational services; data processing; membership services; marketing and communication services; meeting management services; website hosting services; membership database services; credit card processing; conference registration; and processing of personal information. As required by some partners and services, we must share your contact information so that the third party can provide the service. Third party vendor services that are included or used as part of CSPHP services have their own privacy policies and practices, for which CSPHP has no control or responsibility. We will provide you with links to third party vendor websites upon your written request.

We use several credit card processing companies to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order. We may use PayPal Privacy Policy, PayLeap Privacy Policy, and Square Privacy Policy to process these transactions.

CSPHP does not sell, rent, or lease its customer lists to third parties. We will not disclose or share personally identifiable information with third parties without your permission except when necessary to provide resolution to a service request, to comply with federal or state law or subpoenas, or to comply with liquidation or mergers and acquisition-related activities.

CSPHP may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personal information (email, name, address, telephone number) is not transferred to the third party. In addition, CSPHP may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CSPHP, and they are required to maintain the confidentiality of your information.

Other Members/Related Organizations
Other members/customers of CSPHP may receive elements of your personal information as part of the Association of Safe Patient Handling Professionals (ASPHP) membership directory, through collaborative portals, or if you register to attend ASPHP-sponsored events. We are not responsible for the use or misuse of your personal information by other members. In addition, organizations such as exhibitors, sponsors, and advertisers may receive membership lists or event attendance lists that include your full name, address, company name, and email address. We are similarly not responsible for the use or misuse of your personal information by these organizations.

Disclosing Personal Information
CSPHP does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

CSPHP may disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with a legal process (subpoena or court order) served upon CSPHP or the website; (b) protect and defend the rights or property of CSPHP; (c) act under exigent circumstances to protect the personal safety of users of CSPHP’s website or the public; (d) provide assistance with internal or external investigations upon request. We may disclose your information in connection with the sale or merger of CSPHP or any transaction that involves the sale or assignment of some or all of our assets.

In general, CSPHP will use the personal information we collect from you only for the purposes described in this Privacy Policy or for purposes that we explain to you at the time we collect your personal information. However, we may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

If you directly disclose personal information or personally sensitive data through CSPHP public message boards, this information may be collected and used by others. CSPHP does not read any of your private online communications. We encourage you to review the privacy statements of websites you choose to link to from CSPHP so that you can understand how those sites collect, use, and share your information.

Please be aware that we are not responsible for the content or privacy practices of such other sites.

Automatically Collected Information
CSPHP may use any number of tools to collect information about you, your computer access points, and the web browser you use to connect to our website. Information about your computer hardware and software is automatically collected by CSPHP. The CSPHP website may use cookies, web beacons, image markers, and other tracking software to: help us ascertain the effectiveness of our products, services, and marketing programs; allow us to customize the services offered on or through our website; and help us determine the best use for website content, and product and service offerings. Some of this information, including the Internet Protocol (IP) address, may be stored on our Internet service provider’s server logs, and it may be available for extended periods of time.

We may use aggregate statistical information to modify our services to improve the usability of our website. Aggregated information will not contain any individual information that can be linked directly back to you. CSPHP may share aggregate statistical information regarding its members, including survey results, with partners or other third parties. In no way will this information be personally identifiable.

Cookies
We use “cookies” on this site. A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. A primary purpose of cookies is to offer convenience features. If you personalize CSPHP pages, or register with the CSPHP website or services, a cookie helps CSPHP to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing and shipping addresses. Users have control over the use of cookies within their web browsers; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the CSPHP website.

Under the laws of various European Union countries, cookies may be served, as long as individuals have provided their consent, having been given clear and comprehensive information, in particular about the purposes for which their personal data will be processed. In European Union countries, effective consent may be provided by using browser settings, as long as you take positive action. Before using the CSPHP website, you are advised to check your current browser settings to ensure that the settings reflect your consent for us to place cookies on your devices.

Unique Identifiers
When you use or access CSPHP services, we may access, collect, monitor, store on your device, and/or remotely store one or more Unique Identifiers, such as a universally unique identifier (“UUID). A Unique Identifier may remain on your device persistently to help you log in faster and enhance your navigation through the CSPHP website. Some features of the site may not function properly if use or availability of Unique Identifiers is impaired or disabled.

Log File Information
CSPHP may receive log file information such as your IP address, browser type, domain names, access times, operating system, the referring webpage(s), pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information. We receive log file data when you visit our website, use our services, or interact with our email notifications. CSPHP may use log file data for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CSPHP site.

Public Information
CSPHP may also collect information about you from content you make available in any public or open forum, such as on a social network or even on a digital forum we make available to our users. Please be aware that any content or information you share in these areas is neither private, nor confidential, and becomes public information. CSPHP is not responsible for any content or information you post or share with third parties. If you do not wish for certain information to be public, do not share it.

Information Sharing
A number of entities may have access to information you provide, and we collect about you as needed to offer and operate CSPHP’s services in the normal course of business. This includes information regarding your use and interaction with our services by:

• CSPHP Personnel.
• Service Providers, such as website/data hosting; analytics companies.
• Business Transactions, if CSPHP purchases other associations or their assets, sells our business assets, or becomes involved in a bankruptcy, merger, acquisition, reorganization or sale of assets.
• Lawful Requests, when we believe that an information request by law enforcement or private litigants meets applicable legal standards; to comply with applicable laws; to protect our interests or property; to prevent fraud or other illegal activity perpetrated through our services; or to protect the safety of any person. This may include sharing information with other companies, lawyers, agents, or government agencies.

Data Storage and Security of Personal Information
CSPHP takes precautions to protect your information. When you submit sensitive information via our website, your information is protected both online and offline. We implement security measures as we deem appropriate and consistent with industry standards, but CSPHP cannot guarantee the security of our systems or databases, nor can we guarantee that personal information we collect about you will not be breached, intercepted, destroyed, accessed, or otherwise disclosed without authorization. Accordingly, any information you transfer to or from our services is provided at your own risk.

Information we collect about you may be transferred, processed, maintained, and/or accessed by us on computers located outside of your state or country where privacy laws may differ from and may not be as protective as those where you live. If you are located in a region with laws governing data collection and use that may differ from U.S. law, and you choose to allow us to collect information about you, please be aware that CSPHP may transfer your personal information to the United States, and process and store it there.

You also have a responsibility for keeping your information secure by maintaining the confidentiality of your password and CSPHP membership information, and you are fully responsible for all activities that occur under your password or CSPHP account. We reserve the right to terminate your access to our services if we learn or suspect you have disclosed your private CSPHP account or password information to an unauthorized third party.

CSPHP strives to ensure that our service providers have implemented proper security measures to effectively safeguard your personal information on our behalf. When collecting personally identifiable information (such as credit card data), we use forms protected by industry standard secure sockets layer (SSL) technology, whereby all personal information is encrypted during data transport. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

Use caution in handling and disclosing your personal information, and usernames and passwords. Due to the Internet’s inherent security risks, CSPHP cannot guarantee the security of personal information, searches, or other communications. If CSPHP becomes aware that a service provider is using or disclosing information improperly, we will take commercially reasonable steps to end or correct such improper use or disclosure.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

CSPHP will retain your personal information as long as necessary for the purpose for which it was collected, and securely destroy/erase personal information when it is no longer required. We may, in some cases, retain some personal information in order to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Current data protection laws provide you certain rights regarding the protection of your data, including the right to:

• Restrict processing.
• Object to processing.
• Data portability.
• Complain to a supervisory authority.
• Withdraw consent.

Accessing Your Personal Information from CSPHP
If you want to view or update your personal information associated with CSPHP, contact us at info@csphp.org to request assistance. We will respond to your request within a reasonable timeframe. For privacy and security, we may take steps to verify your identity before implementing any corrections, deletions, or modifications of information.

If you cancel your account, any information that was public prior to cancellation may remain stored on our servers and accessible to the public. Please note that if you choose to delete your information or opt-out of the collection and use of your information, you understand that certain features, including but not limited to access to our services, may no longer be available to you.

We may store the information we collect about you indefinitely, but information generally will be retained only for as long as necessary to fulfill the purposes for which the information was collected, or as otherwise required by law. Following the cancellation of your account, CSPHP may retain your information and content for a commercially reasonable time for backup, archival, and audit purposes.

Opt-Out Services
You may opt out of any future contacts from us at any time by contacting us at info@csphp.org or 610-248-9911. You can:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

You may not opt-out of service-related communications, such as account verification, changes or updates to features of the services, or technical and security notices. We may take up to 10 business days to process your opt-out requests. In some instances, we may have already shared your information with one of our authorized third parties before you changed your information preferences, and you may briefly continue to receive email even after you have opted-out. Federal Trade Commission email compliance guidance allows us to send you transactional and relationship email without offering you the opportunity to opt-out of receiving those types of email.

CSPHP does not currently employ a process for automatically responding to “Do Not Track” signals sent by web browsers, mobile devices, or other mechanisms. Per industry standards, third parties may be able to collect information, including personal data, about your online activities over time and across different websites or online services when you use CSPHP’s services. You may opt-out of online behavioral ads at http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser.

Website Users in California
Under California Civil Code Section 1798.83 (known as the “Shine the Light” law), CSPHP members and customers who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please contact info@csphp.org with “Request for California Privacy Information” on the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the “Shine the Light” requirements, and only information on covered sharing will be included in our response.

Website Users in the European Union
CSPHP advises website users located in the European Union that your personal information may, at times, be accessible by individuals who are located worldwide, including in countries that the European Commission has not determined provide the same level of data protection as in your country. By providing us with your personal information, you are consenting to our use of it in accordance with this Privacy Policy, including the transfer of your information across international boundaries to jurisdictions anywhere in the world as permitted by local law.

In some cases, the United States may not be deemed to have data privacy laws that afford an equal level of protection for your personal information as those laws legislated at the direction of the European Union. However, we will continue to adhere to the principles stated in this Privacy Policy and in applicable laws in connection with any personal information.

Changes to the Privacy Policy
CSPHP will occasionally update this Privacy Policy at our sole discretion. The most up-to-date version of the Privacy Policy will be located at www.csphp.org. Users will be notified via email of material changes to our Privacy Policy, which will include a “last updated” date at the end of the document. CSPHP encourages you to periodically review this statement to be informed of how CSPHP is protecting your information. Your continued use of the website and our services constitutes your agreement to this Privacy Policy and any updates.

Contact Information
CSPHP endeavors to preserve the integrity, confidentiality, and security of your personal information. We welcome your comments regarding this Privacy Policy at info@csphp.org.